Post Arrival Support Visits

Understand what will take place during your post arrival meetings with Reset

As part of your Sponsor Agreement with the Home Office, you will have consented to participate in follow up calls through your first year of support of the family you welcome. These will provide an opportunity to reflect on the support you are offering and to bring up any challenges you may be having. Reset will lead these sessions, on behalf of the Home Office. 

We see this as an opportunity to help you reflect on the support you offer a family, and how this builds into their independence and integration into UK life. It’s not a test or designed to put you on the spot; we want this to be a useful experience for you all, whilst assuring the Home Office that your sponsor obligations are met.

What do groups need to do?

During your year of support for a family, we will be in contact to arrange three meetings:

• Meeting one will take place approximately 8-12 weeks following the arrival of the family. There will firstly be a meeting with the group and Lead Sponsor. This meeting will be led by Reset, and will be attended by the Home Office’s Community Sponsorship Team and your Local Authority will also be invited. We will also ask you to set up a time for us to speak to the adults in the family after we have spoken to you – something we will do with just the Home Office and the Local Authority, and an interpreter provided by Reset.
  
• Meeting two will consist of a meeting with the group and the Lead Sponsor. This will take place around the 6-8 month mark. A separate meeting with the adults in the family is not required but Reset are happy to speak with the family if necessary.
  
• Meeting three will take place around the one-year anniversary of the family’s arrival. Like the first meeting, we will ask to arrange a meeting with the group and Lead Sponsor, as well as a separate meeting with the adults in the family.

Who needs to attend the meeting from our group?

We advise that you keep the number of people attending this call to a limited number. Our general recommendation is that the Group Lead and Lead Sponsor representative should be present at a minimum. We would also welcome input from other members of the group, if they would like to join.

We will also meet with the family you support. We will ask you to liaise with the family to book in the meeting. Reset will provide an interpreter, as required.

When will the meetings happen?

We will organise the meetings so that they take place up to three times within the first 12 months of integration support. Each meeting will take no more than 60 minutes with your group, and 60 minutes with the family you support.

For your first call, this must take place during working hours (Monday – Friday, 9am-5.30pm) as representatives from the Home Office will be on this call. For subsequent meetings, the time and date can be more flexible.

Who provides the interpreter?

Reset will organise interpreting services for the time we spend with the family.

How will these meetings happen?

We hold the meetings via Zoom.

Will anything be shared with us after the meeting?

We will share notes as well as any specific advice or resources that might be useful with those who attended the meeting. These notes will also be shared with the Home Office and your Local Authority. We will also ask you to provide feedback on your meeting, so that we can improve these in future.

What will happen during the meeting?

Your group

We will ask you how things are going, looking at different areas of the support you offer the family, and help to resolve any issues that are coming up, as well as ensuring your sponsor obligations are being met. Broadly, we will discuss benefits, education, employment and volunteering, English language learning, healthcare and the support you are offering. We will also reflect on the steps that you are taking to help the family build their independence.

By repeating this exercise regularly, you will be able to chart the progress made across the time of your Sponsor Agreement and be ready to exit your sponsor agreement in a way that suits both you and the family you support.

The family you support

We will speak to the family you support, asking them about how they are settling in, and whether there is any area in which they would like more or less support. We will not make promises about what your group will or will not do, but with the permission of the family, we will share the discussion we have with you.

It may be that you wish to make us aware of issues or concerns prior to us speaking to the family members, in which case please do speak to Reset in confidence about this in advance of the meeting.

Who can I talk to about our meeting?

Please contact the Reset Team with any queries you may have.

Resources

We have created the below downloadable document explaining the purpose of these meetings and who Reset are. We would recommend sending this to the family prior to a meeting. The document is available in Arabic, Dari, Farsi, Kurdish Kurmanji, Pashto, Somali and English.

We also have the following audio guidance available in Arabic and Kurdish Kurmanji.