Preparing a complaints handling policy and procedure

In order to gain approval as a Community Sponsorship Group, your application will need to have a clear complaints policy that outlines how you will handle a complaint that may be made by the refugees you are supporting. It should outline how the complaint will be handled and the timeline for action. If you are working with…

The Community Sponsorship process

You can access the application form and guidance notes from gov.uk. The application form is a word document which you should download and save to work on together.  Once you have formed your Community Sponsorship group, decided on how you will apply (whether this is through an existing organisation or by setting one up yourself) you’ll…

Managing your group safely

There are some key things to think about when you start organising your group.  We have outlined some of the measures that you will need to put in place to ensure the safety and wellbeing of your group members.  You need to give careful consideration to all of these measures because the safety and wellbeing…